| Textbook | Kips Information Technology Class 10 |
| Subject Code | 402 |
| Part | A |
| Unit | Unit-1 Communication Skills |
| Chapter | 4 Effective Communication |
| Other Chapters Solutions | Kips IT Class 10 Solutions |
Contents
A. Select the correct option.
1. Conciseness refers to explaining things in a brief yet comprehensive manner.
- Conciseness
- Clarity
- Concreteness
2. Clarity Is also about avoiding the use of complex words, sentences, and confusing language.
- Fluency
- Accuracy
- Clarity
3. The most significant benefit of using effective communication techniques is that it Improves our relationships.
- Helps us earn more
- Makes us Famous
- Improves our relationships
4. Process refers to the situation or environment in which the message is delivered.
- Content
- Process
- Context
5. Concreteness refers to communication that is believable and credible, in order to create trust between the communicators.
- Concreteness
- Conciseness
- Completeness
B. Fill in the Blanks.
1. Even if you disagree with the receiver, it is essential for you to understand and respect his Point of view.
2. Content refers to the language that has been used in the message.
3. We often subconsciously trust the accuracy of Non-verbal behaviours more than verbal expressions.
4. To be coherent, all sentences in written communication should be Connected and be relevant to the main topic.
5. Effective communication allows the people involved to build trust and remove any Negative emotions.
C. Answer the Following Questions.
What are the key factors of effective communication?
Key factors of effective communication are –
Content: This refers to the language that has been used in the message. We all interpret the meaning of words differently. Hence, even simple messages can be misunderstood. Some words have different meanings depending on the context, which may confuse at times. To make communication effective, construct proper sentences and use the right words.
Process: It refers to the way the message is delivered-the non-verbal elements in the speech like the tone of voice, gesture, body language, and the state of mind can be identified during communication. We often subconsciously trust the accuracy of non-verbal behaviours more than verbal expressions. Only 7% interpretation of spoken communication comes from words alone, 55% comes from body language, and 38% comes from intonation. Hence, effective communication happens only when the verbal message is consistent with the tone and body language.
Context: It refers to the situation or environment in which the message is delivered, including the physical environment (e.g., noisy or quiet room, mall, hospital, etc.), cultural factors (eg, international cultures, organisational cultures, etc.) and developmental factors (eg, the age of the speaker and the receiver). Communication should be adapted as per the content to make it impressive.
Why is the content of a message important?
Content of message refers to the language that has been used in the message. We all interpret the meaning of words differently. Hence, even simple messages can be misunderstood. Some words have different meanings depending on the context, which may confuse at times. To make communication effective, construct proper sentences and use the right words.
What are the 7 C’s of communication?
The 7 C’s of communication are – Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous.
